FAQ

1. Do you ship internationally?

Yes, we offer free worldwide shipping on all orders. Wherever you are, your order will find you.

2. How long does shipping take?

Estimated delivery times:

• USA: 5–8 business days

• Canada & Europe: 6–12 business days

• Rest of World: 8–15 business days

Processing time is 1–3 business days.

3. How can I track my order?

Once your order ships, you'll receive a tracking link via email. If you don't receive one within 5 business days, please contact us at:
📧 Berryrayjayllc@outlook.com

4. Can I return an item?

Yes. Returns are accepted within 14 days of delivery, as long as the item is unused, in original packaging, and not a final sale item.
Email us to start a return: Berryrayjayllc@outlook.com

5. What should I do if I receive a damaged item?

Please send us an email within 7 days of receiving your order, including:

• Order number

• Photos of the item and packaging

We’ll send a replacement or process a refund.

6. Can I cancel or modify my order?

Orders can be modified or canceled within 1 hour of purchase. After that, processing may have started and changes may not be possible.

7. Are customs fees included in the price?

No. Import duties or customs fees may apply depending on your country, and are the responsibility of the customer.

8. Do you offer exchanges?

We do not offer direct exchanges. Please return the original item and place a new order.

9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and more. All prices are listed in USD.

10. How can I contact you?

You can reach us via:

📧 Berryrayjayllc@outlook.com
📞 +1 (636) 289-0184